TECHNICAL SUPPORT

Our world-class support team is standing ready to help you get the most out of using FactoryTalk VantagePoint, VantagePoint EMI and IncuityEMI. Live support is available during normal business hours (8am-5pm) US Pacific Standard Time, with extended hours coming soon.

Answers to many of your technical questions can be found on Rockwell Automation's Knowledgebase at:

www.rockwellautomation.com/knowledgebase/

For FactoryTalk VantagePoint & VantagePoint EMI Phone Support:

You can dial direct 1-440-646-3434, select Option 3,  then Option 1,  Option 1 again, and then dial 607, or log onto:

www.rockwellautomation.com/support/phone.html

You can also email: rasupport_ftvantagepoint@ra.rockwell.com

For Rockwell Tech Connect Support, FactoryTalk VantagePoint and VantagePoint EMI customers may purchase the following Tech Connect contracts (www.rockwellautomation.com/services/onlinephone/techconnect/index.html):

• eConnect
• Direct Connect
• (Vantage Point does not currently support Priority Connect)

Once you are a Tech Connect customer, you can reach Tech Connect online at:

www.rockwellautomation.com/services/onlinephone

Or via direct dial at: www.rockwellautomation.com/support/directdial/index.html

For IncuityEMI Support:

You can email Tech Support at techsupport@incuity.com;

Call 1-888-462-8489 x259 (in North America) or;

1-949-465-0390 x259, direct.